Absolutely the worst customer service that I have ever experienced. The website contradicted what the "manager" said. I would never recommend this place to anyone. Go to the Enterprise in Dedham if you have to as this was terrible. I would actually give them zero stars if I could.
I am a GOLD member and had scheduled to pick up a car at 9:30 AM today. I had to wait 1 hour before a representative could see me. Once i saw the rep and had been given the keys to the car, they realized that there was no gas in the tank. I had to wait another 15 minutes for them to gas up the vehicle. Every time I go to this location, there are different representatives. They cannot keep employees. Very dissatisfied with the service. I never write reviews but thought this warranted a post. I like Hertz but will not go back to this location...
Got a car from here they gave me a Cadillac which was okay . The guy who dropped it off was pretty nice it was actually pretty much like a brand new Cadillac and it had all the special gadgets which was great until half of the week that I had the car the car started making noises was planning on returning the car that Friday but the auto body shop called me and told me my car was ready but thank God so I was able to return the car but I left my transponder AKA speed pass in the car on the roof of the car I let them know that I left it some guy he said that he would save it for me so that I can pick it up now they're unable to find it.... I am really upset now I'm without it and God forbid if I have to jump on the highway. Don't have any plans on renting from them again.
This is the worst customer service I have ever experienced and will no longer do business with Hertz Dedham location. I called to check the daily rental rate of a compact car and the person who picked seem like a new employee because he kept putting me on hold and did not know the answers to simple questions. I reserved online with a AAA discount rate and they did not honor it, however the manager proceeded to give me and extra $10 off the daily rental rate to make up for the confusion. I ONLY rent from Hertz because when I called to confirm that they do a customer drive back option because I had no other way to get to my car at the repair shop. To make a long story short, I was denied a drive back because the employee was more concerned about clocking out on time despite it was 5:50pm. I proceeded to tell her that my phone was dead and there are no buses around she suggested to call a taxi. When she did she did not get through to the taxi company. She was more concerned about clocking out on time rather than honoring the ride back option and taking the extra step in fulfilling customer service when the customer needed help. Instead both employees including the trainee that I spoke to the day before (who did not give correct information) left the store with me and my 4 year old daughter standing outside in the rain. NEVER AGAIN!
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Hertz Rent A Car is a US Car Rental based in Dedham, Massachusetts. Hertz Rent A Car is located at 290 Bridge St, Dedham, MA 02026, USA.
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